Frequent Asked Questions

Q: What is the RETURN POLICY?

A: We offer 60 days Money Back Guarantee and above this we also have a comfort guarantee. If our saddles or saddle covers do not improve your comfort please contact us and we will refund you the money.

For deffective units all returns are free, for unwanted items depending on the case we might ask you to pay the return shipping.

Q: Do you ship internationally?

A: Right now we ship only to US.

Q: How does the Bikeroo return/refund policy work?

FREE RETURNS & EXCHANGES Rest assured that we have in place an easy and hassle-free return/exchange policy: Our 60-day-money-back-guarantee lasts 60 days. If more than 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return you simply have to provide the proof of purchase and send back your item in its original packaging. Please contact us at [email protected] to arrange a return or an exchange so we can give you all the details. Refunds As soon as you send us the return tracking details, we’ll process your full refund, no questions asked. So you’ll have get refund in 24 hours! Exchanges Don’t worry if you ordered the wrong size! We’ll immediately arrange an exchange after you contact us. The returns, refunds and exchanges are FREE of charge.

Q: How can I mount my saddle?

Please check out the video bellow and if you still encounter difficulties please contact us at [email protected]

Q: How can I adjust my saddle height?
Please follow the video below: